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A net of the natural fiber jute coated in pure natural latex prevents sliding.
All orders to AT, BE, CH, DK, DE, ES, FI, FR, GB, IT, NL, NO, SE and USA are eligible for free CO2-neutral shipping with UPS.
For all other countries shipping price will be calculated at checkout.
Shipping usually takes 2-4 business days. You will receive a shipping confirmation and invoice with a tracking number/link once the order is ready to ship.
You have 14 days from receiving the items to return them in the same condition as when they arrived for full reimbursement. If any product packaging is removed, the rug is considered used and the right of withdrawal is no longer applicable.
Please follow these instructions when returning items to ensure proper processing:
We offer a 24-month warranty for product shortcomings identified during normal use. The warranty does not cover defects or damages directly or indirectly caused by improper handling, poor maintenance, violence, or tampering.
Complaints have to be filed within a reasonable time after the fault or defect was discovered or should have been discovered. If a complaint is within two months after the defect is discovered, the complaint will always be timely.
We will provide a free return shipping label if the item was damaged when you received it.
We are ready to help you if you have any questions.
Write us an email at contact@rugsolid.com or use the chat in the bottom right.
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When you buy from RUG SOLID, you accept the following terms:
We accept payment by the following: Dankort, Visa, Visa Electron, MasterCard, Maestro, MobilePay, PayPal, and American Express.
All purchases made within the European Union are subject to local VAT. All prices displayed on rugsolid.com are including VAT for customers in the EU and exclude VAT for customers outside the EU.
We make reservations for typos, price errors, and omissions excepted. Should your order be affected, you will automatically be contacted by one of our staff within 24 hours on weekdays.
RUG SOLID encrypts all information on rugsolid.com with the SSL (Secure Socket Layer) protocol. This means that neither RUG SOLID nor unauthorized read your card number or other information during the transaction and thus it is safe to shop with us.
When you complete an online payment by credit card, you are always protected against abuse. You have the option to refuse payment when you receive your statement. You have no deductible in the event that your card is misused in RUG SOLID's shop when we use SSL.
Your personal contact information is stored in our customer database for later reference when you are shopping at rugsolid.com. Your personal contact information is only shared with our shipping and logistics partners to be able to ship your purchased products to you.
Your information is kept as long as necessary according to Danish law, after which it will be deleted. As a registrant, you always have the right to send us objections regarding your registration. You also have the right to get insight into which information is registered about you. You have these rights according to the General Data Protection Regulation (GDPR). Inquiry in this regard can be sent to contact@rugsolid.com.
To ensure a safe shopping experience at RUG SOLID, you can find information here about how we collect data, how these are used, and how your data is processed. By accepting RUG SOLID's terms of purchase, you also agree to our general cookies and privacy policy. We do everything we can to ensure transparency with you.
Rug Solid Denmark ApS
Telehøjen 6, 5220 Odense SØ, Danmark
contact@rugsolid.com
CVR-nr.: 13443971
By using rugsolid.com, you agree that we process your personal information in accordance with this data policy. In addition, we are aware of the need for appropriate protection and proper processing of your personal information.
Furthermore, the rapid development in the digital and technical field means that changes to our processing of personal data may be necessary. We thus reserve the right to update and amend these guidelines for the processing of personal data. You can always find the current policy on our website.
Personal information covers all information that can be used to identify a person, including, but not limited to, first and last name, age, gender, home or other physical address, email address, or other contact information, whether related to that person's private residence or workplace. As a general rule, you can access the website without telling us who you are or providing personal information about yourself. However, RUG SOLID needs certain personal information in order to trade with you and provide news and other services to you. We only collect the personal information that is needed.
We need the following information when you shop with us to send the item to you: Name, address, telephone number, and email address.
We do not collect personally identifiable information about you from third parties and do not store information about means of payment, eg. card numbers on payment cards, bank account numbers, or the like.
Only we use personal information that we have from our customers. RUG SOLID has guidelines for who has access to these. Only webshop managers and the shipping managers have access.
In addition, those responsible for customer service can access the information in order to help customers with questions about delivery, products, etc.
The information is stored for as long as is necessary to ensure the rules of Danish law, after which it is automatically deleted.
You always have the opportunity to be informed of what information we have registered about you and at any time the right to withdraw your consent.
If you wish to receive these or withdraw your consent, please contact us at contact@rugsolid.com.
If you choose to withdraw your consent, it does not affect the legality of our processing of your personal data on the basis of your previously given consent and up to the time of the withdrawal. If you withdraw your consent, it will only take effect from that time.
You can always get incorrect information corrected.
Under the data protection rules, a registered person has a number of rights in relation to the company's processing of personal data. If you want to make use of your rights, please contact us.
You have the right to see the information we process about you and a number of other information.
You have the right to have incorrect information about you corrected.
In special cases, you have the right to have information about you deleted before the time of our general deletion occurs.
In certain cases, you have the right to have the processing of your information restricted.
In certain cases, you have the right to object to our otherwise lawful processing of your personal data. You can also object to the processing of your information for direct marketing.
In certain cases, you have the right to receive your personal information in a structured, commonly used, and machine-readable format and to have this personal information transferred from one data controller to another without hindrance.
You can read more about your rights in the Danish Data Protection Agency's guide to the data subjects' rights, which you will find at www.datatilsynet.dk.
You have the right to file a complaint with the Danish Data Protection Agency if you are dissatisfied with the way we process your personal data. You will find the Danish Data Protection Agency's contact information at www.datatilsynet.dk.
Personal information submitted by Rug Solid Denmark ApS is only passed on to:
In order to further develop and improve rugsolid.com, we keep statistics on how you use the website.
We only work with data processors in the EU or in countries that can provide your information with adequate protection.
As registered with Rug Solid Denmark ApS, you always have the right to send us your objections to the registration. You also have the right to insight into what information is registered about you. You have these rights under the Danish Personal Data Act. Inquiries in this connection should be sent to: contact@rugsolid.com.
We may use your personal information to:
You always have the opportunity to find out what information we have registered about you.
If you wish to receive these, please contact us at contact@rugsolid.com. You can always have incorrect information removed or corrected.
Please refer to our shipping policy.
A rug that slides across the floor is unattractive, annoying and dangerous. While you may be a daredevil, you probably still enjoy a safe space. And with the Anti-Slip™ under your rug, there will be no more rug and rolling. It's also only made of organic stuff without harmful chemicals or pesticides.